Booking Policy

For our new clients

Welcome. We want to make your appointment special. If there is anything we can do for you, such as adjusting the volume of the music, or the temperature of your room, don’t hesitate to let us know.

We suggest you arrive at least 10 minutes before your first visit, so you can complete your consultation card. If you have any medical conditions, allergies or are taking medication, please let us know before your treatment.

Cancellations

If you wish to change or cancel your appointment, please provide at least 24 hours’ notice. With less than 24 hours’ notice, you will need to pay 50% of your appointment fee. If you don’t show up for your appointment, a 100% fee will apply.

Running late?

We want you to enjoy the full experience of your treatment. Arriving late will reduce your appointment time, so please ensure that you arrive on time.

Payment options

We accept cash, EFTPOS, MasterCard and Visa.

The minimum EFTPOS transaction is $20.

Hours of operation

We are open from Wednesday to Saturday:

Mon: Closed
Tues: Closed
Wed: 10am — 7pm
Thu: 10am — 8pm
Fri: 10am — 5pm
Sat: 9am — 3pm
Sun: Closed

I had a Skin Consultation and Analysis with Caroline and she was very thorough and informative on not just topical treatments of the skin but the underlying support needed as well. The dermaviduals products she recommended don’t leave my combination skin tight/oily but seem to give back and recreate the spa experience at home which I love! My LED Facial with Hannah was so relaxing and my skin felt the most nourished and looked so glowy, in comparison to previous spa treatments at other salons where my sensitive skin often felt compromised. Thanks, Sanctum, I can’t wait to see the journey of my skin from now forwards!

C.I.

From the second I walked in the door at sanctum I knew i picked the right salon to help me get my skin “wedding ready” The team were all so helpful and the services I received were amazing, my skin has never looked so good! Cant recommended them enough.

N.C