Privacy Policy


1. We respect your privacy

1.1. SANĈTUM SKIN + HEALTH + BEAUTY respects your right to privacy and is
committed to safeguarding the privacy of our customers and website visitors. We adhere to the
Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how
we collect and treat your personal information.

1.2. “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

2.1. SANĈTUM SKIN + HEALTH + BEAUTY will, from time to time, receive and store
personal information you enter onto our website, provided to us directly or given to us in other

2.2. You may provide basic information such as your name, phone number, address and email
address to enable us to send information, provide updates and process your product or service
order. We may collect additional information at other times, including but not limited to, when
you provide feedback, when you provide information about your personal or business affairs,
change your content or email preference, respond to surveys and/or promotions, provide
financial or credit card information, or communicate with our customer support.

2.3. Additionally, we may also collect any other information you provide while interacting with

3. How we collect your personal information

3.1. SANĈTUM SKIN + HEALTH + BEAUTY collects personal information from you in a
variety of ways, including when you interact with us electronically or in person, when you
access our website and when we provide our services to you. We may receive personal
information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

4.1. SANĈTUM SKIN + HEALTH + BEAUTY may use personal information collected from
you to provide you with information, updates and our services. We may also make you aware
of new and additional products, services and opportunities available to you. We may use your
personal information to improve our products and services and better understand your needs.

4.2. SANĈTUM SKIN + HEALTH + BEAUTY may contact you by a variety of measures
including, but not limited to telephone, email, SMS or mail.

5. Disclosure of your personal information

5.1. We may disclose your personal information to any of our employees, officers, insurers,
professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for
the purposes set out in this Policy. Personal information is only supplied to a third party when
it is required for the delivery of our services.

5.2. We may from time to time need to disclose personal information to comply with a legal
requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal
proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal
rights, property or safety of SANĈTUM SKIN + HEALTH + BEAUTY,, its customers or third parties.

5.4. Information that we collect may from time to time be stored, processed in or transferred
between parties located in countries outside of Australia. These may include, but are not limited
to the USA.

5.5. If there is a change of control in our business or a sale or transfer of business assets, we
reserve the right to transfer to the extent permissible at law our user databases, together with
any personal information and non-personal information contained in those databases. This
information may be disclosed to a potential purchaser under an agreement to maintain
confidentiality. We would seek to only disclose information in good faith and where required
by any of the above circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy
and the types of disclosure covered by this Policy. Where we disclose your personal
information to third parties, we will request that the third party follow this Policy regarding
handling your personal information.

6. Security of your personal information

6.1. SANĈTUM SKIN + HEALTH + BEAUTY is committed to ensuring that the information
you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put
in place suitable physical, electronic and managerial procedures to safeguard and secure
information and protect it from misuse, interference, loss and unauthorised access,
modification and disclosure.

6.2. The transmission and exchange of information is carried out at your own risk. We cannot
guarantee the security of any information that you transmit to us, or receive from us. Although
we take measures to safeguard against unauthorised disclosures of information, we cannot
assure you that personal information that we collect will not be disclosed in a manner that is
inconsistent with this Privacy Policy.

7. Access to your personal information

7.1. You may request details of personal information that we hold about you in accordance
with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable
for the provision of information. If you would like a copy of the information, which we hold
about you or believe that any information we hold on you is inaccurate, out of date, incomplete,
irrelevant or misleading, please email us at

7.2. We reserve the right to refuse to provide you with information that we hold about you, in
certain circumstances set out in the Privacy Act.

8. Complaints about privacy

8.1. If you have any complaints about our privacy practices, please feel free to send in details
of your complaints to P.O. Box 890, Port Melbourne, Victoria, 3207. We take complaints very
seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this
Policy at any time, in our sole discretion and all modifications will be effective immediately
upon our posting of the modifications on our website or notice board. Please check back from
time to time to review our Privacy Policy.

10. Website

10.1. When you visit our website When you come to our website (
we may collect certain information such as browser type, operating system, website visited
immediately before coming to our site, etc. This information is used in an aggregated manner
to analyse how people use our site, such that we can improve our service.

10.2. Cookies We may from time to time use cookies on our website. Cookies are very small
files which a website uses to identify you when you come back to the site and to store details
about your use of the site. Cookies are not malicious programs that access or damage your
computer. Most web browsers automatically accept cookies but you can choose to reject
cookies by changing your browser settings. However, this may prevent you from taking full
advantage of our website. Our website may from time to time use cookies to analyses website
traffic and help us provide a better website visitor experience. In addition, cookies may be used
to serve relevant ads to website visitors through third party services such as Google Adwords.
These ads may appear on this website or other websites you visit.

10.3. Third party sites Our site may from time to time have links to other websites not owned
or controlled by us. These links are meant for your convenience only. Links to third party
websites do not constitute sponsorship or endorsement or approval of these websites. Please be
aware that SANĈTUM SKIN + HEALTH + BEAUTY is not responsible for the privacy
practises of other such websites. We encourage our users to be aware, when they leave our
website, to read the privacy statements of each and every website that collects personal
identifiable information.